by Evelyne Legaux on 11-11-2021
It is fascinating to observe how the pandemic has accelerated or triggered many shifts in the way companies drive their business operations, evolve their organization model or position Cash culture as a strategic priority on the Board’s agenda.
However, in our fast changing world that some call the “4th technological revolution”, there is one constant: all shifts revolve around the concept of “Customer Centricity”!
So, why is that? Because more than ever, Customer Service as a value is at the core of business success. Studies show that in 91% of cases, superior Customer Engagement drives another purchase.
And technology plays a central role here in enabling businesses to leverage the power of data, harness digital and unify people & processes around a single source of truth, to deliver seamless Customer Experience.
At Finance OTC Consulting, we truly understand what “Customer Centricity” means. By addressing their Order to Cash optimization needs & guiding them on the path to the desired outcome, we put our clients’ satisfaction & success at the heart of everything we do.
We love to go above & beyond to add tangible value to our clients business & enable them to reach their full potential.
If this resonates, do get in touch on firstname.lastname@example.org or indeed through our Contact page.
We are always happy to have a FREE discovery chat!